How to Fix Dropbox Error 500? (2024)

There are quite a few cloud storage services that are currently doing the rounds. In this regard, Dropbox has more often than not been the go-to choice for general users and professional workspaces. Its backup, cloud sync, and cross-device supportability have upscaled its popularity by some notches.

On the flip side, though, it occasionally goes through a few issues. And none seems to be more concerning than the cloud’s service Error 500. For the unaware, this error message is displayed when a user cannot log in to their Dropbox account.

Something went wrong. Don’t worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.

Since signing in is the first step towards accessing your saved files, the inability to do so would definitely lead to users getting infuriated and worrisome in equal measures. But fret not. In this guide, we will be sharing some handy methods that should fix the Dropbox Error 500 once and for all. So without further ado, let’s get started.

7+ Ways to Fix Error 500 on Dropbox

Here are the Best Ways Possible to Fix Dropbox Error 500 on your PC Browsee

Verify your Credentials

Since this error is associated with login issues, your first course of action should double-check that you have entered the correct account details. Passwords are case sensitive, so make sure of the upper and lower cases. Re-verify all these details and try logging in, see if it fixes the underlying issue.

Check your Internet Connection

You should also check that the internet connection is up and running normally. Even the slightest of blips in the connection could disrupt the entire network.

If you are indeed witnessing network drops, then try switching over to the wired connection via Ethernet cable or share your device’s network via Hotspot. Try out these network tweaks and check if they can rectify the Dropbox Error 500.

Check Dropbox Server Status

If everything is well and good from your end, then it could well be the case that Dropbox servers are currently down. You could head over to the Dropbox Server Status Page and check their system and maintenance status to verify the same.

If there is indeed an issue, then there’s nothing much that you could do from your end. However, you may consider having a look at their Twitter account since they regularly post updates and estimated time of fix for the live issues.

Download Smaller Files

If it is larger than 20 GB or contains more than 10000 files, you will get the error. If you are beyond those limits, you may need to install the Desktop app and sync the folders to your local disc. Downloading smaller groups of files can fix the error.

Delete Browser Cookies

Cookies stores data, among other things, related to various websites that you have been signed into. The browser would then automatically pick up your login credentials from that stored data, aka cookies, and sign you in.

However, if that data gets corrupted or outdated, then you wouldn’t be able to log in to the site of your choice. The best bet in such cases is to delete the cookie data and let the browser create a new instance of the same from scratch.

For that, head over to your browser’s settings page and navigate to their Browsing Data section.
In many Chromium browsers, you could directly bring up this page via the Ctrl+Shift+Delete shortcut.
Once that is done, checkmark Cookies and Other Site Data and the Cached Images and Files option and hit Delete/Clear Now.
Check if it spells out success for you in correlation with Dropbox Error 500.

Use Dropbox in Incognito

In some instances, third-party extensions or scrips might conflict with the loading of the web pages. To check if that is indeed the case, you could try accessing that site in an Incognito Mode. So use the Ctrl+Shift+N shortcut key to bring up a new Incognito window and then head over to the Dropbox site, see if you can log in now or not.

Enable JavaScript

JavaScript is an essential browser component that counts as an absolute necessity for the pages to load properly. And by default, it might have been already enabled on your browser. However, it is recommended that you manually restart it, which could be done as follows (the below steps are for Edge, others also follow a similar pattern):

To begin with, head over to the Settings page.
Then select Cookies and Site Permission from the left menu bar.
Scroll to the All Permission section and go to JavaScript.
Disable this toggle and then re-enable it.
Wait for a few seconds, and then check if it fixes the Dropbox Error 500.

Change Browser’s Tracking Behavior

Since we are talking about Java Scripts, it is also important to talk about trackers. The various sites use these to collect browsing data, translating to a tailored-made experience. However, browsers tend to apply strict restrictive measures nowadays and prevent these trackers from carrying out their normal functionalities.

While it definitely acts as a stringent privacy measure, it might break some sites. Therefore, consider keeping this setting at the basic level and then give a shot at accessing Dropbox.

In the case of Firefox, head over to its address bar, type in about:preferences#privacy, and hit Enter.
This shall take you to the Enhanced Tracking Protection page. Select Standard from the list and save it.
On the other hand, if you are using Edge, go to its Privacy page via edge://settings/privacy.
Then select Balanced or Basic and save the changes.
Now try accessing Dropbox after making these tracking changes.

Run Windows System File Checker

There might be some errors with the system files. To fix them, there is a built-in tool in windows. So to check and fix system files related errors,

Press Windows Key + S button and then look for “CMD” or Command Prompt to open as administrator.
Now type in the following command and let it run.
```
sfc/ scannow
```
You can monitor the progress from 0% – 100% on the screen.
Please wait for the command to complete; it may take some time, depending on your system.
The scanning process takes less than 20 minutes depending on the hardware, like CPU & SSD/HDD speed.
In the final stage, the SFC scan will fix corrupted files, if found
Once the process is complete, restart your system.

Try out Dropbox Mobile App

If none of the aforementioned methods gave out any fruitful result, then you may consider switching to its mobile app. Since it supports cross-device sync and all its files are stored in the clouds, you would have no issues accessing those files directly from your smartphone.

So download and install the app (Android | iPhone) onto your device.
Launch it and sign in to the same account that you were unable to access earlier.
You may now use this service without any issue as such.
While it may be a temporary workaround, as of now, this could be your best way forward.

So with this, we conclude the guide on how to fix the Dropbox Error 500. We have shared eight different fixes, do let us know which one worked out in your favor in the comments section.

How to Fix Dropbox Error 500 Quickly? [7+ Methods]