Fix Google Drive Couldn’t Preview Videos Error

Couldn't Preview Video File Google Drive

Google Drive is the best place to store all your important files and documents safely. The popularity of Google Drive can be ascertained by its feature-rich services and functions offered. One such popular feature is Previewing Files. The preview feature allows you to open the supported files in Google Drive itself without the need to download the file.

The preview feature comes in very handy when you are trying to preview large files especially video files. The video files will directly play inside the Google Drive Web and App. But many times, the video may not play due to multiple reasons leading to an error “Couldn’t Preview File”.

Couldn’t Preview File; There was a Problem Playing this Video

There was a Problem Playing this Video Google Drive

10+ Ways to Fix Videos Unable to Preview on Google Drive

Here are the Best Solutions to Fix Videos Not Previewing on Google Drive

Open File in New Window

You can use this simple trick to fix the preview error issue on Google Drive videos. Just open the preview page in the new window. To do so;

  • Open the video Preview
  • Click on the 3 vertical dot menu option
  • Here click on Open the new window

Open in New Tab Video

Google Drive Do Not Support the Video Format

Google Drive has limitations on file preview. You cannot preview all types of file formats in the drive. Drive can open docs, videos, images, audio files, sheets, office files inside the Google Drive web.

Google Drive supports most of the video formats available on the web. But it does have some limitations, the Google Drive supports the following file formats to play directly in the Drive. The best solution is to download the video and open in an external player like VLC.

It is important to note that not all video types may work on all devices;

  • WebM files (Vp8 video codec; Vorbis Audio codec)
  • MPEG4, 3GPP, and MOV files (h264 and MPEG4 video codecs; AAC audio codec)
  • AVI (MJPEG video codec; PCM audio)
  • MPEG-PS (MPEG2 video codec; MP2 audio)
  • WMV
  • FLV (Adobe – FLV1 video codec, MP3 audio)
  • MTS
  • OGG

Internet is Slow/Interrupted

Router Reboot Internet

The preview features works just like the cache feature to collect the data to load the preview quickly. But to preview the file you need an active seamless internet. If the connection is interrupted or is very slow then Drive will not preview the file and will directly ask you to download it instead.

Check your internet and reload the page, the issue should be fixed.

Video File is Corrupted

Broken File

If the file is broken or has some elements that break the code then it may not open in the drive. Double-check the file if it has an incorrect format extension or any other corrupt element. If the file has the wrong extension name, just correct the extension and the issue will be fixed.

Cannot Play High-Resolution Videos

Google Drive limits video resolution to 1920×1080. If you have uploaded a video of higher resolution then it will not play in Google Drive Preview. Though you can download the video file without any issues and watch them offline.

Remove Browser Extension

If you are using an extension on your browser then it may block the video element to load. Browser extension scans the web page and checks if there is any action to perform. The extension scripts may block Google Drive to load the video due to the blocking of some video scripts or codes.

If you have any extension that blocks/modifies scripts or codes, disable such extensions and check if the issue is fixed. To do so;

  • Type chrome://extensions
  • Here click on the extension toggle to Turn OFF.


Once the extensions are disabled, reload the page and the open video will start the preview.

Try a 3rd Party Video App

If the video is not able to play in Google Drive. You can connect a 3rd party app with the drive and play the video on their player. This option is very handy can help you play unsupported videos without any complex process.

To open the video in 3rd party player you need to Connect Apps with Google Drive. To do so,

  • Open the video preview and click on Open with.
  • Here click on Connect More Apps.

Connect More Apps + Icon in Google Drive Preview

  • A Google Workspace Marketplace Store will open.
  • Here search for Video Player and click on the Install button and grant permissions

Instal 3rd Party Video Player on Google Drive

  • Grant Google Account Permissions and Allow the Account Access.

Grant Access

  • Once App is connected, again open Video Preview and click on Open with and select the Video Player app


  • A new window will open, now log in with your Google Account and Grant the Drive access.
  • Done! The video will start previewing within few seconds.

Clear Cache of the Browser

The cache is a small data stored by the browser for each website you visit that helps the browser to save user info, load pages faster, and keep the identity safe if you log in to any site for security reasons. Cache build-up can cause some websites to not load properly. So, clearing your browser cache will help, and if that doesn’t work, check the video on a different browser.

A filled cache can block the page load. You can simply clear the chrome cache and see if the issue is fixed.

  • Click on Chrome Settings

Chrome Browser Setting

  • Now click on Privacy and Security of Sidebar Menu and click on the Clear browsing data option

Clear Browsing Data Option

  • A dialog box will pop up, here select Cached Images and Files, and click Clear data

Clear Data Cache Files

Now try to play the video and you will notice the issue is fixed.

Large Video File

You can store up to mammoth 5 TB of videos if you have purchased that much storage. Otherwise, you are limited to how much storage you have available.

Update Browser

Google regularly updates the browser with security patches and performance. As the internet is growing, the web community regularly works to make browsing more secure.

As the browsers are becoming more secure, websites also change the way they are built. If you are using an older version of the browser and the site is updated to modern standards then it becomes difficult for the site to load. Therefore, it is important to update the browser. To update the browser;

  • Click on Chrome Settings

Chrome Browser Setting

  • Here click on About Chrome from Sidebar Menu and update the browser.


Video is Not Processed

If the video file is large, it will not instantly start playing, the Google drive servers will process the video in the background and it may take some time to play the video in Google Drive but you can download the video without any issues.

For Mobile Apps

If the video is not playing inside the Google Drive App for Android. Make sure the app is up to date. Also, clear the data and cache of the Google Drive App from Android Settings. Once done, try playing the video.

Clear Data and Cache Google Drive

For iOS Mobile, there is currently no setting to manually clear the data or cache of the Google Drive App. For iPhone, you need to delete the app and re-install it from Apple App Store. These will clear any data and cache build-up on the app.


With the simple solutions above you can try fixing the previewing error on your Google Drive for Web Browser and Android or iOS Mobile. If the solutions don’t work the only option available si to download the video and play it on an external player.

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