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How to Fix Videos Not Playing on Google Drive?

Are Videos Not Loading in Google Drive Web and App? Here are Best Solutions to Fix Google Drive Videos Not Playing Error on Browser and Mobile App.
Videos Not Working Google Drive

Google Drive is the most popular cloud storage service available. Thanks to free space of 15 GB and encrypted security from Google. You can store all kinds of files, from media to documents, in the Drive and access them anytime offline and online.

If you have uploaded videos onto Google Drive, you can directly play the video in the Drive itself online. The video player is very similar to YouTube but offers fewer video options. You can also directly download the video from Google Drive and play them offline.

Suppose you are wishing to play the video online in the G-Drive itself, but the video is not loading. In that case, there may be a couple of issues that may be obstructing the video player element to process and load the video. Here are the best fixes to solve Google Drive Videos, not Loading or Playing Errors on Mobile and PC.

Google Drive supports most of the video formats available on the web. But it does have some limitations, the Google Drive supports the following file formats to play directly in the Drive. It is important to note that not all video types may work on all devices;

  • WebM files (Vp8 video codec; Vorbis Audio codec)
  • MPEG4, 3GPP, and MOV files (h264 and MPEG4 video codecs; AAC audio codec)
  • AVI (MJPEG video codec; PCM audio)
  • MPEG-PS (MPEG2 video codec; MP2 audio)
  • WMV
  • FLV (Adobe – FLV1 video codec, MP3 audio)
  • MTS
  • OGG

Top Best Ways to Fix Google Drive Videos Not Playing

Here are the Best Fix to Solve Videos Not Playing or Not Loading Errors on Google Drive for PC Browsers, Android, and iPhone Apps.

1. Do Not Use Incognito Mode

Playing the video file in the incognito window is the most common issue which causes the video play error. If you have the video file link and paste it in the incognito tab and wish to play the video, then it may not play and just keep loading.

The reason is unknown may be due to the blocking of cookies or any other trackers which may be needed for loading the video element. To fix the issue, just open the video in the standard tab, and it will play the videos without any issues.

2. Pirated Content

Google Drive is one of the biggest den for sharing pirated Content. Due to its simplicity and ease of access, it has become a great resource. To tackle online piracy, Google has brought in some of measures to prevent privacy and abuse of its service.

If you have pirated Content on your Google Drive, then it may not play because either it may be banned, removed, or restricted from playing. You cannot fix this issue.

3. Cannot Play High-Resolution Videos

Google Drive limits video resolution to 1920×1080. If you have uploaded a video of higher resolution, then it will not play in Google Drive. Though you can download the video file without any issues and watch them offline.

4. Remove Browser Extension

If you are using an extension on your browser, then it may block the video element from loading. The browser extension scans the web page and checks if there is any action to perform. The extension scripts may block Google Drive from loading the video due to various factors involved or security reasons.

If you have any extension that blocks/modifies scripts or codes, disable such extensions and check if the issue is fixed. To do so;

  • Type chrome://extensions
  • Here click on the extension toggle to Turn OFF.


  • Once done restart the browser and check if the video is loading.

5. Play Drive Videos on VLC

Using this exclusive trick, you can directly stream the google drive videos in video players like VLC or MX Player and fix any issues with video not playing in Drive. The 3rd party video players like VLC can stream all formats of videos and video codecs without any streaming errors.

Detailed Guide to Stream Google Drive Video in VLC Player

6. The File is Not shared with You

There are two types of link sharing one is Public, and the second is Restricted. The public link can be played without any issues, but if the link is restricted, then you may not be able to play the video unless you get a link to access it from the primary owner of the video.

Link Settings for Video Sharing

Ask the original video uploader to make the video-sharing public or grant you access to the video on Google Drive.

7. Clear the Cache of the Browser

The cache is a small data stored by the browser for each website you visit that helps the browser to save user info, load pages faster, and keep the identity safe if you log in to any site for security reasons. Cache build-up can cause some websites not to load properly. Simply clear the browser cache to fix the issue.

A filled cache can block the page load. You can simply clear the chrome cache and see if the issue is fixed.

  • Click on Chrome Settings


  • Now click on Privacy and Security of the Sidebar Menu and click on the Clear browsing data option


  • A dialog box will pop up, here select Cached Images and Files, and click Clear data


Now try to play the video, and you will notice the issue is fixed.

8. Try a 3rd Party Video App

If the video is not able to play in Google Drive. You can connect a 3rd party app with the Drive and play the video on their player. This convenient option can help you play unsupported videos without any complex process.

To open the video in 3rd party player, you need to Connect Apps with Google Drive. To do so,

  • Open the video preview and click on Open with.
  • Here click on Connect More Apps.


  • A Google Workspace Marketplace Store will open.
  • Here search for Video Player and Click on the Drive+ icon


  • Once App is connected, again open Video Preview and click on Open with and select the Video Player app

Video Player for Google Drive

  • A new window will open; now log in with your Google Account and Grant the Account access. Done!

Also, you can open a file using apps installed on your computer. You need to install Drive for Desktop app on your Windows or Mac PC and add Application Launcher by Google to your Chromium browser. Sync the Google Drive files and then right-click on the file to open it with the desktop app installed on the PC.

Open FIles using Desktop app

9. Multiple Accounts

If the file is only shared with you on a particular account and if you are trying to load the video in any other Google Account, then it may not load. Make sure you are accessing the video from the right account. Also, if you are using multiple accounts, then you may face issues with video load; it is good to remove other accounts from the browser.


10. Video is Corrupted

If you see an error message “Unable to process this video.”  The video may be corrupted, if the video file is broken, then it may not load; check if the video uploaded is not broken

12. Large Video File

You can store up to a mammoth 5 TB of videos if you have purchased that much storage. Otherwise, you are limited to how much storage you have available.

13. Allow Cookies

Cookies are small pieces of data the browsers store to keep the login details and other account information in the browser. These are cookies that help you access the website if you have once logged in and saved the account details.

The cookies will store the user identity information for a website on the browser. If the browser cannot access cookies, then Google Drive may not allow the video to play as it cannot recognize the user or browser. To do so;

  • Click on Chrome Settings

Chrome Settings

  • Now click on Privacy and Security of the Sidebar Menu and click on the Cookies and Other Site data option

Cookies and other Site Data

  • Here Click on Allow All Cookies


Once done! Again play the video and check if it’s working.

14. Video Under Processing

In Drive, we upload a video in a specific format and resolution. Still, for the videos to play on various devices and different network conditions, they need to be transcoded to ensure the playback works across various network conditions and devices. Just as it does on YouTube, the video is processed in a format compatible with all devices and across all networks.

If the video is processing, you may have to wait till the process is complete. Users have reported that a 50 MB file took a few minutes to process and a 1 GB file takes approximately 15 minutes, but it all depends on the video file.

Generally, it takes 10 to 20 minutes for a 1 GB video file to process, but as I said, it all depends on the file codec, data speeds, and Google servers to reduce the backlog to process the video.

How to Fix Google Drive Video is Still Processing?

15. Disable Energy Saver


If your device’s battery level reaches 20%, Chrome will save battery by limiting background activity and visual effects for websites with animations and videos. If the videos are not playing on Chromium, then disabling the power saver mode can help you smooth up the video streaming activity.

17. Use DNS Over HTTPS

DNS retrieves the data from underlying IP addresses when asked by the browser. If the browser cannot load the video, then there may be an issue with the DNS response.

The DNS settings are automatically set by the network you are connected with, but you can change the DNS; this is absolutely fine, and you will not face any Ping or internet issues.

  1. Open Chrome Settings.
    Chrome Settings
  2. Click on Security and Privacy.
  3. Click on the Security option.
  4. Select customized DNS. You can add custom DNS or use any listed DNS from the dropdown menu.
    Select customized DNS
  5. Now try to load Google Drive videos. The issue should be fixed.

18. Update the Browser

Google regularly updates the browser with security patches and performance. As the internet is growing, the web community regularly works to make browsing more secure.

As browsers are becoming more secure, websites also change the way they are built. If you are using an older version of the browser and the site is updated to modern standards, then it becomes difficult for the site to load. Therefore, it is essential to update the browser. To update the browser;

  • Click on Chrome Settings

Chrome Settings

  • Here click on About Chrome from Sidebar Menu and update the browser.


For Android Mobile

The Google Drive app for Android comes with all its features, including file uploading, downloading, and file preview features. But due to unknown reasons, some users face issues with Google Drive where the video files are not playing within the App. An outdated version of the App most likely causes the problem.

How to Fix Video Cannot Be Played Error on Drive Android?

If the video is not playing inside the Google Drive App for Android. Make sure the App is up to date. Also, clear the data and cache of the Google Drive App from Android Settings. Once done, try playing the video.

Clear Data and Cache Google Drive

For iPhone Mobile

Some users are facing an issue where the video is not playing in Google Drive on their iPhone. The reason behind this problem could be both server-side, or maybe there is some issue with your iPhone itself. In most cases, such small technical hiccups do happen, and you can simply start the App again, and the video will start playing

How to Fix Video Not Playing Google Drive iPhone?

There is currently no setting to manually clear the data or cache of the Google Drive App. For iPhone, you need to delete the App and re-install it from Apple App Store. These will clear any data and cache build-up on the App.


With the Solutions Above, you can Fix Video Loading errors on Google Drive Web on Browser and Mobile App. The reason for the error may be unknown, but you can fix it will simple solutions.

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