How to Fix Videos Not Loading in Google Drive?

Are Videos Not Loading in Google Drive Web and App? Here are Few Solutions to Fix Google Drive Videos Not Working Error.
Videos Not Working Google Drive

Google Drive is the most popular cloud storage service available. Thanks to free space of 15 GB and encrypted security from Google. You can store all kinds of files from media to documents in the Drive and access them anytime offline and online.

If you have uploaded videos onto Google Drive, you can directly play the video in the drive itself online. The video player is very much similar to YouTube but will lesser video options. You can also directly download the video from Google Drive and play them offline.

If you are wishing to play the video online in the G-Drive itself but the video is not loading then there maybe a couple of issues that may be obstructing the video player element to process and load the video.

Here are the best fixes to solve Google Drive Videos not Loading or Playing Error in Mobile and PC.

10+ Ways to Fix Google Drive Videos Not Loading

Here are the Best Fix to Solve Videos Not Playing or Loading Errors on Google Drive for Android, iPhone Apps, and PC Browsers.

Do Not Use Incognito Mode

Playing the video file in the incognito window is the most common issue which causes the video play error. If you have the video file link and if you paste the link in the incognito tab and wish to play the video then it may not play and just keep loading.

The reason is unknown may be due to the blocking of cookies or any other trackers which may be needed for loading the video element. To fix the issue just open the video in the normal tab and it will play the videos without any issues.

Pirated Content

Google Drive is one of the biggest den for sharing pirated content. Due to its simplicity and ease of access, it has become a great resource To tackle online piracy Google has brought in some of the measures to prevent privacy and abuse on its service.

If you have pirated content on your Google Drive then it may not play because either it may be banned, removed, or restricted to play. You cannot fix this issue.

Cannot Play High-Resolution Videos

Google Drive limits video resolution to 1920×1080. If you have uploaded a video of higher resolution then it will not play in Google Drive. Though you can download the video file without any issues and watch them offline.

Remove Browser Extension

If you are using an extension on your browser then it may block the video element to load. Browser extension scans the web page and checks if there is any action to perform. The extension scripts may block Google Drive to load the video due to various factors involved or security reasons.

If you have any extension that blocks/modifies scripts or codes, disable such extensions and check if the issue is fixed. To do so;

  • Type chrome://extensions
  • Here click on the extension toggle to Turn OFF.


  • Once done restart the browser and check if the video is loading.

The File is Not shared with You

There are two types of link sharing one is Public and the second is Restricted. The public link can be played without any issues but if the link is restricted then you may not be able to play the video unless you get a link to access from the primary owner of the video.

Link Settings for Video Sharing

Ask the original uploader of the video to make the video-sharing public or either grant you access to the video on Google Drive.

Clear Cache of the Browser

The cache is a small data stored by the browser for each website you visit that helps the browser to save user info, load pages faster, and keep the identity safe if you log in to any site for security reasons. Cache build-up can cause some websites to not load properly. Simply clear the browser cache to fix the issue.

A filled cache can block the page load. You can simply clear the chrome cache and see if the issue is fixed.

  • Click on Chrome Settings


  • Now click on Privacy and Security of Sidebar Menu and click on the Clear browsing data option


  • A dialog box will pop up, here select Cached Images and Files, and click Clear data


Now try to play the video and you will notice the issue is fixed.

Try a 3rd Party Video App

If the video is not able to play in Google Drive. You can connect a 3rd party app with the drive and play the video on their player. This option is very handy can help you play unsupported videos without any complex process.

To open the video in 3rd party player you need to Connect Apps with Google Drive. To do so,

  • Open the video preview and click on Open with.
  • Here click on Connect More Apps.


  • A Google Workspace Marketplace Store will open.
  • Here search for Video Player and Click on the Drive+ icon


  • Once App is connected, again open Video Preview and click on Open with and select the Video Player app

Video Player for Google Drive

  • A new window will open, now log in with your Google Account and Grant the Account access. Done!

Multiple Accounts

If the file is only shared with you on a particular account and if you are trying to load the video in any other Google Account, then it may not load. Make sure you are accessing the video from the right account.


Video is Corrupted

If you see an error message “Unable to process this video.”  The video may be corrupted, if the video file is broken then it may not load, check if the video uploaded is not broken

Video Format Not Supported

Google Drive supports most of the video formats available on the web. But it does have some limitations, the Google Drive supports the following file formats to play directly in the Drive.

It is important to note that not all video types may work on all devices;

  • WebM files (Vp8 video codec; Vorbis Audio codec)
  • MPEG4, 3GPP, and MOV files (h264 and MPEG4 video codecs; AAC audio codec)
  • AVI (MJPEG video codec; PCM audio)
  • MPEG-PS (MPEG2 video codec; MP2 audio)
  • WMV
  • FLV (Adobe – FLV1 video codec, MP3 audio)
  • MTS
  • OGG

Large Video File

You can store up to mammoth 5 TB of videos if you have purchased that much storage. Otherwise, you are limited to how much storage you have available.

Video is Not Processed

If the video file is large, it will not instantly start playing, the Google drive servers will process the video in the background and it may take some time to play the video in Google Drive but you can download the video without any issues.

Allow Cookies

Cookies are small pieces of data the browsers store to keep the login details and other account information in the browser. These are cookies that help you access the website if you have once logged in and saved the account details.

The cookies will store the user identity information for a website on the browser. If the browser does not have access to cookies then Google Drive may not allow the video to play as it cannot recognize the user or browser. To do so;

  • Click on Chrome Settings


  • Now click on Privacy and Security of Sidebar Menu and click on the Cookies and Other Site data option
  • Here Click on Allow All Cookies

Once done! Again play the video and check if it’s working.

Update Browser

Google regularly updates the browser with security patches and performance. As the internet is growing, the web community regularly works to make browsing more secure.

As the browsers are becoming more secure, websites also change the way they are built. If you are using an older version of the browser and the site is updated to modern standards then it becomes difficult for the site to load. Therefore, it is important to update the browser. To update the browser;

  • Click on Chrome Settings


  • Here click on About Chrome from Sidebar Menu and update the browser.


For Android Mobile

If the video is not playing inside the Google Drive App for Android. Make sure the app is up to date. Also, clear the data and cache of the Google Drive App from Android Settings. Once done, try playing the video.

Clear Data and Cache Google Drive

For iPhone Mobile

There is currently no setting to manually clear the data or cache of the Google Drive App. For iPhone, you need to delete the app and re-install it from Apple App Store. These will clear any data and cache build-up on the app.


With the Solutions Above you can Fix Video Loading errors on Google Drive Web on Browser and Mobile App. The reason for the error may be unknown but you can fix it will simple solutions.

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